CREDIT CONTROLLER
Job Title: Credit Controller
Department: Finance
Reporting to: Credit Control Manager
Location: Head Office
The Company
At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible, and safe service solution. Established in 2008, Horizon has a passion for providing outstanding customer service and plans to significantly grow the business. We genuinely value our people, so much so that in 2021 we took the decision to transition to employee ownership. So today, Horizon doesn't just have employees, it has co-owners!
We are a down-to-earth organisation with an unwavering commitment towards being able to “Just Say Yes” to our customers’ requests.
Job Purpose
The purpose of the role is to provide a full credit management service for a number of accounts, taking responsibility for ensuring compliance with the Credit Policy and striving to keep aged debt to a minimum. All the while, upholding Horizon’s values and commitment towards providing outstanding customer service.
You will take end-to-end responsibility of your ledger, including account set up, credit checking, invoice raising, pre-due calling, debt collection, query resolution and cash allocation.
The Finance team has achieved record levels of collections over the past 12 months, so you will hit the ground running to continue this through the building and maintenance of strong relationships, both with our customers, and internally across the business.
As the Company continues on its growth trajectory, you will be an essential part of the Finance team, helping to implement new processes and share best practice.
Responsibilities
Teamwork:
- Provide strong support to the Credit Control Manager, and the wider credit control team
- Communicate and collaborate effectively with all business areas including the Sales team
- Ensure consistent information, processes and support
- Collaborate to influence appropriate decision-making, working closely with Sales and visiting customers as appropriate
- Work flexibly, showing a willingness to support with ad hoc duties where needed
- Participate actively within the Finance team by sharing best practice
- See customers as an extension of the team through building strong relationships
- Update the Credit Control Manager of progress escalating for support where appropriate
Positivity:
- Proactively call customers to positively influence collections
- Approach change with a positive attitude, supporting business growth
- Approach challenges with a “can-do” attitude
- Demonstrate the Company Values in everything you do
- Respect all colleagues and customers, being polite and courteous at all times
- Demonstrate a high level of motivation in chasing overdue debt
Ownership:
- Demonstrate strong commercial awareness and confident decision making
- Take complete end-to-end management and ownership of your customer accounts, including presenting regular updates to the Credit Control Manager and sales teams where necessary
- Ensure that credit limits are monitored, and that appropriate action is taken
- Take responsibility for invoice queries, resolving them in a timely manner and escalating where absolutely necessary
- Establish and maintain positive relationships with your customers
- Demonstrate excellent customer service skills
- Efficiently utilise and support development of all internal systems, processes and projects
Skills Required:
- Self-starter with high levels of initiative and motivation
- Excellent customer service, influencing and negotiation skills
- Confident presentation skills
- Problem solving aptitude and mindset
- A willingness and ability to respond positively and proactively to business change
- Ability to work under pressure to meet deadlines
- Excellent time management and organisational skills
- Strong written and verbal communication skills
- Excellent Excel & system skills
- Enthusiasm to play an active role within the Finance team
- Experience within credit control, ideally managing a ledger end to end
- Carry a safety mindset in everything you do
Apply Now
There are currently no vacancies at Horizon Platforms. However, if you like the sound of Horizon and know that you can meet our expectations, simply show us why we should consider for future roles by sending your cover letter and CV to [email protected].
