CROSS-HIRE CO-ORDINATOR (Maternity Cover)

Job Title: Cross-Hire Co-Ordinator (Maternity Cover)

Department: Cross-Hire

Reporting to: Head of Hire

Location: Head Office

Hours: 42.5 per week

The Company

At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training.  Our customers work indoors at height, and require a fast, flexible, and safe service solution. Established in 2008, Horizon has a passion for providing outstanding customer service and plans to significantly grow the business.  We genuinely value our people, so much so that in 2021 we took the decision to transition to employee ownership. So today, Horizon doesn't just have employees, it has co-owners!  

We are a down-to-earth organisation with an unwavering commitment towards being able to “Just Say Yes” to our customers’ requests.

Job Purpose

In this important role within the company, you will provide a consistent point of contact for both internal and external customers in relation to all cross-hire provision.  You will liaise with internal customers & our partner suppliers to provide timely solutions and effectively meet the needs and criteria of the customer or company.  As part of this fast-paced buying team, you will need to be able to develop solutions to fulfil orders in the most profitable way. To succeed in this role, you will excel in customer service and understand the need to provide a seamless service to our customers both internally and externally. You will maintain regular and effective communication with all colleagues to ensure the provision of an outstanding level of service to all Horizon customers.

Responsibilities

Teamwork:

• Work flexibly, helping with reasonable ad hoc duties as required
• Effectively communicate with all drivers, the Hire Desk and Service teams to ensure an efficient and professional delivery service
• Support and assist colleagues through sharing of knowledge to ensure consistency of information delivered to customers
• Work flexibly to support colleagues and cover holiday as needed

Positivity:

• Demonstrate the company values in everything you do
• Respect all colleagues and customers, being polite and courteous
• Become involved in department and wider company projects

Ownership:

• Provide feedback to the Head of Hire on high demand products to assist in capital expenditure planning and budgeting
• Report any opportunities and threats to your manager at the earliest opportunity, escalating concerns and suggestions for improvement
• Forward plan efficient delivery schedules ensuring maximum utilisation of our fleet of delivery vehicles
• Source and negotiate best value for the provision of the company’s cross-hire requirements
• Demonstrate commercial awareness when negotiating pricing and when you are deciding the most profitable way of fulling the order
• Create and send supplier purchase orders
• Co-ordinate and administer off-hires
• Raise and confirm contracts
• Administer hire breakdowns, liaising as necessary with the suppliers

Outstanding Service:

• Ensure safety is the in the forefront of everything you do
• Keep self and team briefed of all new processes and procedures
• Ensure that you seek to surpass customer expectations in everything you do
• Respect all customers both internally and externally
• Always respond to all phone calls and e-mails effectively and professionally thus ensuring a high standard of service
• Proactively seek new ways of ensuring the highest levels of customer service
• Build rapport and good relationships with all new and existing suppliers, ensuring specific client policies are adhered to

Skills Required: 

• Self-motivated with an ability to work autonomously and take responsibility
• Passionate and willing to provide exceptional levels of customer service
• An excellent communicator with people at any level within an organisation
• A flexible approach, with a willingness and ability to react positively to changing business demands
• Competent problem-solving skills with an ability to look for alternative solutions
• Confident and comfortable working under pressure and to a deadline
• Ability to motivate self and others
• Excellent time management, administration and organisational skills
• Immaculate attention to detail alongside highly accurate data entry and inputting skills
• Sound geographical knowledge
• Excellent written and verbal communication skills with impeccable telephone manner
• Fully computer literate
• Safety conscious

Apply Now

There are currently no vacancies at Horizon Platforms. However, if you like the sound of Horizon and know that you can meet our expectations, simply show us why we should consider for future roles by sending your cover letter and CV to [email protected]

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